Question 1

Which strength should I choose?

Accepted Answer

Use the comparison on the product pages and follow the approved age and suitability guidance. High Strength and Mild Strength must not be selected only by colour or appearance. Contact support if you are unsure.

Question 2

How should I patch test the product?

Accepted Answer

Apply a very small amount to the area specified in the approved directions. Wait for the stated observation period before broader use. Do not continue if you notice swelling, significant redness, pain, blistering or another unexpected reaction.

Question 3

How much should I apply?

Accepted Answer

Use only a thin layer sufficient to cover the intended area. More product does not necessarily improve the result. Follow the product-specific directions on the label.

Question 4

How often should I use it?

Accepted Answer

Follow the instructions supplied with the product. Please refer to the approved product label for the correct frequency.

Question 5

Can I use AW1 on my face?

Accepted Answer

Use on facial areas only if the specific product's approved directions allow it. Avoid the eyes, lips and other excluded areas. Stop use if irritation occurs.

Question 6

Can it be used on children?

Accepted Answer

Use only within the age range approved for the specific product. Please refer to the current product label and packaging for the approved age guidance.

Question 7

Can it be used during pregnancy or breastfeeding?

Accepted Answer

Do not use during pregnancy or breastfeeding unless the approved product guidance and a qualified healthcare professional confirm it is suitable.

Question 8

Can it be applied to open, bleeding or infected skin?

Accepted Answer

Do not apply to open wounds or infected areas unless the approved instructions explicitly permit it. Seek medical advice for broken, oozing, infected or worsening skin.

Question 9

Is stinging or burning normal?

Accepted Answer

Pain or significant burning is not a normal sign that the product is working. Stop use, rinse if appropriate and seek advice if the sensation is severe, persistent or accompanied by swelling or a rash.

Question 10

What if I have an allergic reaction?

Accepted Answer

Stop using the product immediately. Remove or rinse the product as appropriate and seek medical help urgently if you experience breathing difficulty, facial swelling or another serious reaction.

Question 11

When should I expect results?

Accepted Answer

Experiences vary — we do not publish guaranteed timelines. If the product is not helping, symptoms worsen or you are concerned, stop use and consult an appropriate healthcare professional.

Question 12

Should I continue once my skin feels comfortable?

Accepted Answer

Follow the approved directions. Do not continue indefinitely unless the label supports ongoing use.

Question 13

What if my skin peels?

Accepted Answer

Stop and review the instructions. Peeling is not automatically expected. Seek advice if it is significant, painful or accompanied by redness or swelling.

Question 14

Can I use it on my eyelids?

Accepted Answer

Do not use on the eyelids or close to the eyes unless the specific product's approved instructions explicitly allow it. If product enters the eye, rinse thoroughly and seek advice if irritation continues.

Question 15

How should I store AW1 products?

Accepted Answer

Store in a cool, dry place, away from direct sunlight and out of reach of children. Please follow the shelf life and period-after-opening information shown on the product packaging.

Question 16

How quickly will my order arrive?

Accepted Answer

Working-day delivery estimates are shown at checkout based on your address and the service you choose. We publish estimates, not guarantees.

Question 17

Do you ship internationally?

Accepted Answer

We offer tracked international shipping to selected destinations. Available countries, prices, estimated delivery windows and any product restrictions are shown before checkout.

Frequently asked questions.

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