Our Paraben-free cream soothes a host of symptoms which are triggered by severe skin conditions

frequently asked questions

How do I use AW1CREAM

If you have not used AW1CREAM before the first thing you must do is a PATCH TEST – to do this, just take a small amount of cream and apply it a small area on your skin. Wait a while to see if your skin is ok with the ingredients before applying to the affected area.

Apply the cream directly to the affected area in small amounts (not much cream is needed)

For the body we recommend application to be twice a day for 2 weeks
For the face we recommend application to be twice a day for a 1 week

AW1CREAM is for external use only. oral consumption and the eyes should be completely avoided.

What cream should I use

Hight Strength (Pink) is for Adults 6+
Mild Strength (White) is for children 3+

Can AW1CREAM be used on kids/baby?

Yes, AW1cream (Mild) is safe to use on babies 3+ – we do however recommend a Patch Test which is where you test a small amount of cream on a small area before using on a larger, more sensitive area.​

Will I have an allergic reaction to AW1Cream?

If you are allergic to any of the ingredients contained in the cream, an allergic reaction is possible.

We advise to use a small amount of the cream on an inconspicuous place ( the inside of the wrist for example) to test before use on larger more sensitive areas.

If after conducting this test you experience any swelling, spots redness we advise you to stop use immediately.

When will I see results?

That is dependent on how severe your skin condition is and how well your body responds to the cream. Most people see excellent results within 5 days. Ensuring you massage the cream in well twice a day minimum gives you the best chance in seeing rapid results.

Can AW1Cream be used while Pregnant and/or breast feeding?

No. Due to some of the potent herbs in the ingredients, we do not recommend AW1CREAM to be used .

I have a skin condition on my scalp, can I apply AW1cream to my scalp?

Yes. The application will be slightly different.

  1. Take some of the cream out and place it in another small container 
  2. add some purified water to the small container and mix until it turns into a solution
  3. apply to the affected area on the scalp and message it in to that area of the scalp
Can I apply this cream to open cuts/puss?

Do not apply into open wounds. However if your eczema oozes you can still apply the cream to those areas.

Is it normal to feel a slight burning sensation after application?

Yes, this can be described as a deep warming feeling, some people, however, may experience a chilling sensation, both are normal and nothing to worry about. However if you experience any pain using

AW1CREAM or feel that the heat/cold sensation is unbearable, stop using the cream immediately.

Can I apply this cream to my face?

Yes, (1 week on – 1 week of) however be careful not to any get into your eyes. Wash with water immediately if you do.

How much cream should I apply

That depends on how large the area that is affected. Apply a small, thin layer of cream to cover and massage into the affected area.

How soon will my package arrive?

We take customer service very serious here at AW1CREAM and strive to post out your order the day you place it. We will then dispatch it via Royal Mail- first class delivery (signed for) so it should arrive with you in 2-3 days after you place your order.

Can I return my cream if I am not happy with it?

Yes, however, conditions apply.

– after you have paid for your item you have 3 days to contact us via email to request a refund

– the warranty void seal must be intact and not show any sign of tampering

– if the item shows any signs of tampering, we will no be able to refund you,
Please refer to our Terms & Conditions

as the item will no longer be re-sellable if tampered.

– a refund will take up to 5 business working days to process after receiving the returned package.

How many times a day should I apply AW1cream?

Twice a day-maximum. If your skin condition is severe or is on an area that is always getting wet (your hands for example) you can use it more frequently as required.

Should I continue to use the cream when my condition has gone?

No, there is no need to continue once your skin is clear.

We do recommend you use a non-fragrance moisturiser – one we recommend is Shea Butter by

My skin is peeling, is this normal?

Yes many people have described there skin peeling after using the cream for 3-4 days. This is normal.

Your damaged skin will begin to peel off (completely painlessly) to reveal new soft, healthy skin.

I have place an order - How long will my cream take to arrive

We aim to dispatch your cream within 24 hours of placing your order. We use the Royal Mail Courier system and send our parcels First class
which usually takes 1-3 days.

Due to Covid-19 you may experience some delays – we ask that you offer your continued patience should any delays occur and we
will do our best to get your parcel to you

My skin is now eczema free, but is now patchy.

If the skin that was affected by Eczema was darker than your normal skin, you may be left with this discoloration after your Eczema has cleared up, or the new healthy skin may be a few shades lighter than your normal skin tone. Do not be alarmed by this; as your skin heals your normal, natural, healthy skin colour will return. This can vary in time between people.

What is the shelf life of AW1CREAM

AW1CREAM must be stored in a cool dry area. AW1CREM has a shelf life of 1 year.

How It Works

AW1CREAM works by reducing the symptoms of severe skin conditions giving the skin a chance to heal .

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AW1CREAM boosts healing and promotes new cell growth that will further protect your skin from future infections. Moreover, it feels very soothing too, as it deeply penetrates the affected area giving a cool sensation.



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